1.Where are you ?
-We are in Guangzhou ,China
2. How much time I can receive reply?
-often within 24 hours. If you need urgent reply, please contact our wechat or call us.
3.How long can ship the goods?
-often it costs about 30days after deposit
4. terms of payment
-often 30% deposit, and rest payment is paid before delivery .
5.Do you have QC?
- Yes, each machine is tested by technician before sending out and later packed with free spare parts .
6. Any spare parts?
- If it's necessary, there are free spare parts sent together with machine.
7. Warranty: One year after shipment. If because of machine quality problem, seller pays the service and free repaired during one year. If cause by improper operation, seller not responsible for it. If buyer need spare parts after that, seller can supply them and sent by express if needed.
8. Free Training：
Train buyer's technician in seller's factory for free. But buy's technician need to pay for their living,eating and so on by their own.
9. Engineers service overseas:
Support to send seller's technician to buyer's factory to install the machine and do the training for buyer's technicians.The buyer need to pay for all of travel charges for seller's technician, including visa fee, air tickets, the local accommodation, food, local traffic charges and so on. Also the buyer needs to pay for each of seller's technicians salary.